Shipping and Returns

Prices and payment

All prices are in New Zealand dollars and include GST unless stated.

Payment for goods from the website can be made by MasterCard, Visa, American Express and/or Internet Bank Transfer. Orders are not accepted until full payment is received / approved. 

Payment via Afterpay and LayBuy accepted.

Delivery charges

Orders over $60 receive free delivery.

All orders $60 or under will be charged a flat shipping rate of $6.

An additional $10 will be charged if an order includes larger tubs of protein powders, carb powders and cans.

Delivery time estimates

Orders are dispatched as quickly as possible to ensure prompt delivery. Same day dispatch applies to orders placed before 2pm. 

When your parcel is picked up you will receive a confirmation email with tracking information for your goods.

Approximate delivery times (during normal work hours, Monday-Friday) are as follows:

  • Christchurch - allow up to 2 days, typically overnight.
  • North Island - overnight delivery or 2 days with economy (for larger parcels)
  • South Island - overnight delivery, or 2 days with economy (for larger parcels)

Rural deliveries can sometimes take an extra few days. Parcels are not delivered on weekends or public holidays.


Returns of Damaged or Faulty Product

When you receive your parcel, please check it as soon as possible and if there are any issues please email us at info@supplementsolutions.co.nz with your order number and photos of the damaged product.

In the event that you receive faulty or damaged goods and require a refund, please contact us and we will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within seven days of receipt of goods.


Refunds and Returns

For hygiene and health & safety reasons in alignment with FSANZ guidelines, we do not accept returns for change of mind purchases.

Cancellation

Orders can only be cancelled prior to dispatch to your address.  After dispatch orders cannot be cancelled for any reason.